Frequently Asked Questions

Orders & Payments


Shipping & Returns




Orders & Payments

What are the payment options?

Cash or Cheque on delivery or Credit Term

How do I know that my order is being processed?

A confirmation email will be sent which contains your order details.

Is it possible to make changes to an already submitted order?

Yes, contact us as soon as possible. Delivery date are subjected to change depending on when the changes were made

If I am not satisfied with an item, can I return it for refund?

No, we are not able to accept refunds.

All exchange requests have to be made within 7 working days from date of delivery.

Do I have to pay GST?

We are a GST registered company. As such, GST is payable

Are prices inclusive of GST?

No, prices displayed are exclusive of GST.

A breakdown of taxes will be displayed at the checkout page.

Shipping & Returns

How long will it take for my order to reach?

Within 2 working days from order date.

This delivery lead time does not apply to made-to-order and special order products and services.

How much does delivery cost?

Free Delivery for all purchases of S$100 and above (in a single order). Otherwise, delivery is chargeable at $20.00/trip.

Do you ship outside of Singapore?

Please contact us to enquire further.

Do you offer express delivery for urgent orders?

Subject to delivery schedule. Please call or email us to check availability.

Can I arrange self-collection?

Yes with prior notification. Please call 6681 5753 or email us to arrange self-collection.


Are the online prices same as the prices in your physical store?

Yes. We recommend online purchase for more convenience.

Are the online stock levels same as your physical store?

No, some stocks will be in warehouse.

How can I check my order history?

Login to “My Account” to check your account and order details.

Do you provide invoices?

Yes, please login to “My Account” to access your account and order details.

For enquiry & other assistance, please contact us

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